At IXL, we are committed to protecting your privacy and handling personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you access or use our website, applications, and learning services. By using our platform, you agree to the practices described in this policy.
Information We Collect
We collect information to provide and improve our educational services. This may include personal information such as names, email addresses, usernames, and account credentials when users create an account. For students, this information is typically provided by parents, schools, or educators.
We may also collect usage data, including time spent on activities, skills practiced, progress records, device information, and general location data. This information helps us understand how the platform is used and how learning experiences can be improved.
How We Use Information
The information we collect is used to deliver educational content, personalize learning experiences, and track progress. It allows us to recommend skills, generate reports, and support student growth.
We also use information to maintain platform functionality, improve performance, respond to inquiries, process subscriptions, and communicate important updates. Usage data helps us enhance features, ensure reliability, and improve overall service quality.
Student Data and Educational Use
Student information is used strictly for educational purposes. We support schools and families by providing insights into learning progress, strengths, and areas needing improvement. Student data is not used for advertising purposes.
We follow applicable data protection laws related to student privacy and work closely with schools and educators to ensure responsible data handling.
Information Sharing
We do not sell personal information. Information may be shared only in limited situations, such as with trusted service providers who help operate the platform, process payments, or provide technical support. These partners are required to protect data and use it only for authorized purposes.
Information may also be disclosed if required by law or to protect the rights, safety, or security of users and the platform.
Data Security
We take data security seriously and use reasonable administrative, technical, and physical safeguards to protect personal information. While no system can guarantee complete security, we continuously work to protect data from unauthorized access, misuse, or loss.
Users are encouraged to protect their account credentials and notify us immediately of any suspected unauthorized access.
Data Retention
We retain personal information only as long as necessary to provide our services and meet legal or educational obligations. When data is no longer required, it is securely deleted or anonymized in accordance with our retention practices.
User Rights and Choices
Depending on your location, you may have rights to access, update, correct, or delete personal information. Parents and educators may review and manage student data through account settings or by contacting support.
You may also choose to limit certain communications or close an account, subject to applicable requirements.
Children’s Privacy
IXL is designed for educational use by children under adult supervision. We collect student information only as necessary to support learning and in compliance with applicable child privacy laws.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of the platform indicates acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy or data practices, please contact us through the official support channels available on the platform.